Terms of Service

You accept these Terms when you first sign in to the Service, create an account, or use any Crownvo product. If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

If you do not agree to these Terms, you must not access or use the Service.

Crownvo provides a cloud-based email and marketing-automation platform that enables customers to manage subscriber lists, create and send email campaigns, build automation workflows, and analyze engagement. Specific features and usage limits depend on the plan you select.

We may add, modify, or remove features at any time. For material changes that adversely affect paid customers, we will provide reasonable advance notice.

To use the Service, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials and any API keys
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

You agree not to use the Service to:

• Send unsolicited bulk email (spam) or to recipients who have not given lawful consent
• Violate any applicable law, regulation, or third-party right
• Send content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Transmit viruses, malware, or any code designed to disrupt or compromise the Service
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems
• Scrape, crawl, or use automated means to access the Service except as permitted by our API
• Resell, sublicense, or white-label the Service without our written permission

Paid plans are billed in advance on a recurring basis (monthly or annually) via your selected payment method. By choosing a paid plan, you authorize us to charge your payment method for the applicable fees and taxes.

Fees are non-refundable except where required by law. We may change our fees upon at least 30 days' notice; continued use after the effective date constitutes acceptance of the new fees.

You are responsible for all applicable sales, use, value-added, and other taxes, excluding taxes on our net income.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your then-current billing period, and you will retain access through the end of that period.

We offer a [TODO: e.g. 30-day] money-back guarantee for new paid subscriptions. To request a refund, contact billing@crownvo.com within the eligibility window.

The Service, including all underlying software, designs, trademarks, and content (excluding Customer Content), is and remains the exclusive property of Crownvo and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You retain all rights to the content you upload, create, or import into the Service ("Customer Content"). You grant us a worldwide, non-exclusive license to host, copy, transmit, and process Customer Content solely to operate the Service and as otherwise described in our Privacy Policy.

Each party may have access to confidential information of the other party. The receiving party agrees to use such information only to perform under these Terms and to protect it with the same degree of care it uses to protect its own confidential information (and no less than reasonable care).

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROWNVO'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO CROWNVO IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. IN NO EVENT SHALL CROWNVO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

You agree to defend, indemnify, and hold harmless Crownvo and its officers, directors, employees, and agents from any third-party claim arising out of your Customer Content, your use of the Service in violation of these Terms, or your violation of any applicable law.

These Terms remain in effect for as long as you use the Service. We may suspend or terminate your access if you breach these Terms, fail to pay fees when due, or pose a security or legal risk. You may terminate at any time by closing your account.

Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination will survive.

These Terms are governed by the laws of [TODO: jurisdiction], without regard to its conflict-of-laws principles. Any dispute arising from these Terms will be resolved exclusively in the state or federal courts located in [TODO: jurisdiction], and you consent to personal jurisdiction in those courts.

We may revise these Terms from time to time. Material changes will be communicated by email or in-product notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to legal@crownvo.com.